Do you have a question, a comment, or do you want to make a change regarding your child’s care? We’re here to help! Check out our frequently asked questions to quickly find an answer to your question. Can’t find what you’re looking for? See below how you can get in touch with us.

What is your question about?

The easiest way to make changes to your child’s care and request exchange days is through the Konnect OuderApp. This information is received directly by the staff at your child’s childcare location, allowing us to respond quickly. Additionally, this method keeps all communication between you as a parent and us as a childcare organisation in one place.

If you’ve lost your login credentials, please send an email to For any questions or uncertainties regarding content, please direct your question to one of the colleagues at your child’s location.

Would you like to terminate the care for your child(ren)? Please send your written termination to

If you have a question about a specific SamSam location, please contact that location by phone or email. You can find the contact information for your specific location on the location page.

For questions regarding registrations and waiting lists, you can contact our Planning department. Email is the easiest way to reach us! Send your email to We will respond as soon as possible!

Do you prefer speaking to us on the phone? Call 088-1955001.

If you have a question about your monthly invoice, payment, or direct debit, our Accounts Receivable department is here to assist you.

Please send an email to If you prefer to speak with us over the phone, please indicate this in your email.”

Interested in a job at SamSam? Get in touch with our recruiters via You can also reach out to them for questions about our job vacancies or the status of your application.

If you have any other questions or comments, please fill out our contact form at the bottom of this page or send an email to

Our Locations

Locations Amsterdam

Location Amstelveen

Contact us

If you have any other questions or comments, or perhaps you’d like to file a complaint, please fill out our contact form. We will get back to you as soon as possible.

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